Additionally, one-third of American employees now use AI for work at least once a week, with even higher adoption rates in certain roles. A recent study reveals that 78% of software engineers in the U.S. utilize AI weekly, up from 40% in 2023, while 75% of HR professionals do the same, an increase from 35%.
I use copilot with Claude for software development, I cannot see myself going back to traditional autocomplete.
However, I do not see how else AI will revolutionize anything else especially now that they've hit the limits of what is currently possible with the technology of our time.
Increasing use in customer service will be massive annoyance and great business success.
I suspect that sometimes it will be a massive annoyance and sometimes it will be great.
I have been massively annoyed many times by conventional customer service, most of all when having to stay on the phone for a long time waiting for a human operator to answer a simple question. When such questions can be answered by an AI that responds immediately, I will be more than happy. And I will probably use customer service more; currently, I often hesitate to make phone calls to customer service because I don’t know how long the conversations will take.
Of course, there will also be times when the voice recognition fails or the bot can’t understand the problem. Those cases will indeed be massively annoying.
a college teacher next door to your left is saying… :)
The college teacher is saying “this is ridiculous, kids can’t think for themselves these days, I’m so sick of grading obviously ai generated slop.” (That’s a quote from a college teacher friend of mine)
For a lot of the engineering profession, engineering design work was still being done on paper--CAD was not yet readily available--and everyone was familiar with those processes that had existed for decades. CAD was expensive and it didn't fit the workflow.
In the early 90's, things really started to change rapidly. Engineers had to completely change the way they worked. Those who didn't or couldn't moved to other jobs.
But even in 1995, a mix of economic, social and technology experts were doubtful that the Internet would ever have an impact on our economy or the way we live.
https://www.newstatesman.com/science-tech/2016/08/25-years-h...
The stock markets didn't ignore the changes. The late 90's was a great time to be in the market.
But in 1999, the stock market bubble burst (the Dot-Com crash). The profit projections were just too optimistic. For those who got out, it was party time.
Despite the crash, it turned out that the technology (computers, networks , software, and then phones) was real and incredibly disruptive--just not as profitable as the market was predicting.
Nevertheless, companies like Google, Apple, Microsoft, Facebook and Amazon (and others) grew to become the backbone of our economy. The capability that grew out of that era killed a lot of jobs (e.g. mall jobs), but opened up entirely new economic opportunities, e.g. social media and software cybersecurity.
AI is just the next disruptive phase of this technology timeline. Jobs that were common 20 years ago will become less common, and professionals will need to learn to find new ways to work, make money and build careers--probably using some form of AI.
Yes, AI will be transformative and there is no reason to think it won't be if you pay attention to the history of the past 3 or 4 decades. Will the stock market bubble burst? Maybe...I am certainly paying attention.